Shipping policy

Thank you for shopping with Entige. We’re committed to getting your order to you as quickly and smoothly as possible.

Order Processing

All orders are typically processed and verified within 2–3 business days.

Processing times may vary during periods of high demand, holidays, or due to temporary product availability issues.

Once your order has been processed and shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.

Shipping Time

The estimated delivery time is typically 8–15 business days after your order has been processed.

Please note that shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or peak shipping periods.

Order Changes

Please review your order details carefully before completing your purchase.

Once an order has been placed, we may be unable to make changes, including:

  • Adding or removing items
  • Updating product selections
  • Changing the shipping address

If you need to request a change, please contact us immediately through our Contact Us page. We can only make modifications if your order has not yet been processed or shipped.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an incorrect address is provided and the order has already been shipped, Entige cannot guarantee replacement, redelivery, or a refund.

If you notice an address error after placing your order, please contact us immediately. We’ll do our best to update the address if the order has not yet been dispatched.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Entige is not responsible for lost or stolen packages.

If your package appears to be missing, we recommend:

  • Checking around your delivery location
  • Asking household members or neighbours
  • Contacting the shipping carrier directly

If you need assistance, feel free to contact our support team, and we’ll do our best to help guide you.

Shipping Delays

While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control, including carrier disruptions, customs clearance, severe weather, or high seasonal demand.

We appreciate your patience and understanding.

Need Help?

For any shipping-related questions, please contact our support team:

Email: support@entige.com