Refund, Return & Cancellation Policy

At Entige, we want you to shop with confidence. If something isn't right, we're here to help.

RETURNS

We have a 7-day return policy. To be eligible for a return, your item must meet all of the following conditions:
- The product is damaged, defective, or not as described
- It is in its original packaging with all accessories and manuals
- It is unused and unworn
- It is accompanied by proof of purchase or order confirmation

Please note: We do not accept returns based on personal preference or dissatisfaction with product effectiveness.

To start a return, please visit our Contact Us page and provide details so our support team can begin the process.

Please note: Returns sent without contacting us first may not be accepted.

NON-RETURNABLE ITEMS

For health, hygiene, and safety reasons, the following items cannot be returned:
- Opened or used consumable products, including supplements, gummies, capsules, drops, or any ingestible product
- Opened skincare, beauty, or personal care products that have been used or are not in their original sealed condition
- Any item that has been used against its intended purpose or tampered with

If you are unsure whether your item qualifies for a return, please contact us before sending anything back.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive:
- A damaged item
- A defective product
- The wrong product

Please contact us immediately so we can review the issue and make it right.

For damaged items, please send us a clear video and photos of the product and packaging as soon as possible to help us process your request faster.

EXCHANGES

We currently do not offer direct product exchanges.

If you would like a different item, the quickest option is to request a return (if eligible) and, once approved, place a new order for the product you want.

ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible through our Contact Us page.
- Orders can only be cancelled before they have been processed or shipped.
- Once an order has already been shipped, it cannot be cancelled and will need to follow our return policy instead.

We process orders quickly, so cancellation requests should be submitted immediately after placing your order.

REFUNDS

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved:
- You will receive a full refund issued to your original payment method within 5–10 business days
- Processing times may vary depending on your bank or payment provider
- Please allow up to 10 business days for the refund to appear in your account after approval

If your return does not meet our eligibility requirements, the refund may be declined.

NEED HELP?

If you have any questions regarding returns, refunds, or cancellations, our support team is here to assist you.

Email: support@entige.com

Thank you for shopping with Entige.