FAQs
Q: Can I return the item if it doesn't work for me?
A: Yes. We have a 7-day return policy — if your product is damaged, defective, or not as described, simply contact us within 7 days of receiving your order and we'll make it right. Eligible returns may receive a full refund to your original payment method within 5–10 business days.
Please note the following exceptions:
- Consumable products (supplements, gummies, capsules, drops, or any ingestible item) that have been opened or used are not eligible for return for health and safety reasons.
- Skincare, beauty, and personal care products that have been opened or used are not eligible for return for hygiene reasons.
- Items must be unused, in original packaging, and accompanied by proof of purchase to qualify.
For damaged items, please send us clear photos or a video of the product and packaging when you contact us. Return shipping costs are the responsibility of the customer.
Exceptional support. You can contact us by sending your message here: Contact Page
Q: How do I check the status of my order?
A: You will be emailed your receipt immediately after you place your order. Once your order has been shipped, you will receive your tracking number. You can use it to see where your parcel is at any time by visiting our Track Order page.
Q: Do you provide a quality guarantee for all the products being sold?
A: Absolutely! We stand behind every product we sell. If you receive a damaged or defective item, please contact us within 7 days of receiving your order and we will do everything we can to make it right.
Q: How can I get in contact with you?
A: We handle all customer support via email. You can reach us at support@entige.com or visit our Contact Page. Our team responds within 24–48 business hours, 7 days a week.
Q: Do you offer a refund if I don't like the product?
A: Refunds are only issued in the following cases: the item arrived damaged, defective, or is not as described. If your return is approved, you will receive a full refund to your original payment method within 5–10 business days. Return shipping costs are the responsibility of the customer.
Please note the following exceptions:
- Consumable products (supplements, gummies, capsules, drops, or any ingestible item) that have been opened or used are non-refundable for health and safety reasons.
- Skincare, beauty, and personal care products that have been opened or used are non-refundable for hygiene reasons.
- Personal dissatisfaction with the effectiveness or personal preference does not qualify for a refund.
- We do not offer direct product exchanges. If you'd like a different item, please request a return (if eligible) and place a new order.
Q: How do I order on your website?
A: Simply select your desired product, choose any available options, and click the "Add to Cart" or "Buy Now" button. Follow the checkout steps to enter your shipping and billing information, and we'll get your order on its way as soon as possible. Our checkout is secured by PayPal, Mastercard, Visa, and American Express for a safe and seamless payment experience.
