3-Day Money-Back Guarantee
At Entige, we stand behind the quality of our products and want you to shop with confidence.
If you feel the product you ordered is not what you expected, you may request a return within 3 days of delivery, provided that the return meets all eligibility requirements outlined below.
Returns are accepted only if the product is:
- Unused and unworn
- In its original, resalable condition
- Returned in the original packaging
- Complete with all included accessories, manuals, inserts, and components
- Accompanied by proof of purchase
Products that show signs of use, wear, damage, modification, or missing parts are not eligible for a refund.
How To Start A Return
To initiate a return and receive the authorized return address, you must contact our support team before sending anything back.
Email: support@entige.com
Please include your order number and a clear explanation of the issue with your request.
Returns sent:
- Without prior approval
- To an incorrect address
- To unauthorized third-party or intermediary shipping facilities
will not be accepted and will not qualify for a refund.
Return Shipping
Once your return request is approved, the customer is responsible for all return shipping costs.
Returned items must be shipped to the address provided by our support team within the approved return window.
All return shipments must be sent using a trackable shipping service.
Entige is not responsible for:
- Lost return packages
- Delayed return shipments
- Untraceable shipments
Inspection & Refund Approval
All returned products are carefully inspected upon arrival.
If the returned item does not meet our eligibility requirements, the refund request will be denied.
Items that fail inspection due to use, damage, missing components, or improper condition will not be refunded.
If you would like the rejected item shipped back to you after a denied refund, you will be responsible for all shipping costs, payable in advance.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us immediately within 3 days of delivery.
To help us resolve the issue quickly, please provide:
- Clear photos of the product
- Photos of the packaging
- A video showing the issue (if applicable)
Our team will review the case and work to resolve it as quickly as possible.
Questions?
If you have any questions about returns, refunds, or eligibility, please contact our support team:
Thank you for choosing Entige 💙