Frequently Asked Questions
Everything you need to know about the RelieveMe Back & Neck Stretcher — from usage and care to shipping.
About the Product
Usage & Care
Shipping & Returns
What types of products does Entige offer?
Entige specializes in ergonomic wellness products designed to relieve tension and support your body's natural alignment. Our flagship product, the RelieveMe Back & Neck Stretcher, uses a curved spinal stretch design to help decompress your spine and ease discomfort.
How does the RelieveMe Back & Neck Stretcher work?
The stretcher features an ergonomic curved structure that gently stretches your spine when you lie on it. This helps relieve tension, improve flexibility, and promote better posture over time. The textured surface also provides acupressure-style stimulation to help relax tight muscles.
Is the RelieveMe stretcher safe for everyday use?
Yes, the RelieveMe stretcher is designed for daily use. We recommend starting with short sessions of 5–10 minutes and gradually increasing as your body adjusts. If you have a pre-existing spinal condition, please consult your healthcare provider before use.
How long does it take to see results?
Many customers report feeling relief after their very first session. For lasting benefits such as improved posture and reduced chronic tension, we recommend consistent daily use for at least two to three weeks.
How do I clean and maintain the stretcher?
Simply wipe the surface with a damp cloth and mild soap. Allow it to air dry completely before storing. Avoid exposing the stretcher to direct sunlight for extended periods to preserve the material's integrity.
How long does shipping take?
All orders are typically processed and verified within 2–3 business days.
Processing times may vary during periods of high demand, holidays, or due to temporary product availability issues.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.
The estimated delivery time is typically 8–15 business days after your order has been processed.
Please note that shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or peak shipping periods.
What is your return policy?
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and unworn
- In its original packaging
- With any included accessories/manuals
- Accompanied by proof of purchase or order confirmation
To start a return, please visit our Contact Us page and provide details about the issue so our support team can begin the return or refund process.
Please note: Returns sent without contacting us first may not be accepted.





