Frequently Asked Questions
Everything you need to know about the GlowThera Seven Therapy Device — from setup and daily use to shipping and returns.
About the Device
Product Details
Shipping & Returns
What does the GlowThera Seven Therapy Device do?
GlowThera uses multi-spectrum light technology combined with EMS microcurrent and thermal therapy to target a range of skin concerns — including fine lines, wrinkles, acne, dullness, and loss of firmness — all from the comfort of home.
Is the GlowThera device safe for everyday use?
Yes. The device is designed for daily use at comfortable, skin-safe intensity levels. We recommend starting with shorter sessions of 5–10 minutes and gradually increasing as your skin adjusts. Always follow the included usage guide.
How long does it take to see results?
Many users notice improved skin texture and a healthy glow within the first 1–2 weeks of consistent use. For more visible lifting and tightening results, we recommend using the device daily for at least 4–6 weeks.
What light modes are included?
The GlowThera features seven therapy modes using different light wavelengths — including red, blue, and green light — each targeting specific skin concerns such as anti-aging, acne reduction, and skin tone evening.
How do I charge the device?
The device comes with a USB charging cable. Simply plug it into any USB power source. A full charge typically takes about 2 hours and provides multiple sessions of use.
How long does shipping take?
All orders are typically processed and verified within 2–3 business days.
Processing times may vary during periods of high demand, holidays, or due to temporary product availability issues.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.
The estimated delivery time is typically 8–15 business days after your order has been processed.
Please note that shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or peak shipping periods.
What is your return policy?
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and unworn
- In its original packaging
- With any included accessories/manuals
- Accompanied by proof of purchase or order confirmation
To start a return, please visit our Contact Us page and provide details about the issue so our support team can begin the return or refund process.
Please note: Returns sent without contacting us first may not be accepted.




