Frequently Asked Questions
Everything you need to know about the AirLift Neck Traction device — from setup and daily use to shipping and returns.
About the Product
Using & Care
Shipping & Returns
What types of products does Entige offer?
Entige specializes in wellness and pain-relief devices designed for everyday use. Our flagship product, the AirLift Neck Traction, is an inflatable cervical traction device that gently stretches and decompresses the cervical spine to relieve neck pain, stiffness, and tension.
Are Entige devices safe for everyday use?
Yes. The AirLift Neck Traction is designed for gentle, controlled decompression. The adjustable air pressure lets you customize the stretch to your comfort level. We recommend starting with short sessions of 10–15 minutes and gradually increasing as your body adjusts. If you have a pre-existing medical condition, please consult your healthcare provider before use.
How long does it take to see results?
Many customers report feeling relief after their very first session. For lasting benefits like improved posture and reduced chronic tension, we recommend consistent daily use over 2–4 weeks. Results vary depending on individual conditions.
How do I use the AirLift Neck Traction device?
Simply place the device around your neck, secure the velcro closure, and use the hand pump to inflate it to your desired comfort level. The gentle stretch decompresses your cervical spine. Use it while sitting, reading, or relaxing — no complicated setup required.
Can I adjust the level of traction?
Absolutely. The built-in hand pump gives you full control over the air pressure, so you can increase or decrease the stretch at any time. This makes it suitable for beginners and experienced users alike.
How long does shipping take?
All orders are typically processed and verified within 2–3 business days.
Processing times may vary during periods of high demand, holidays, or due to temporary product availability issues.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information so you can monitor your delivery.
The estimated delivery time is typically 8–15 business days after your order has been processed.
Please note that shipping times are estimates and may vary depending on your location, carrier delays, customs processing, weather conditions, or peak shipping periods.
What is your return policy?
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
To be eligible for a return, your item must be:
- In the same condition as received
- Unused and unworn
- In its original packaging
- With any included accessories/manuals
- Accompanied by proof of purchase or order confirmation
To start a return, please visit our Contact Us page and provide details about the issue so our support team can begin the return or refund process.
Please note: Returns sent without contacting us first may not be accepted.





